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Lenders Page
Lenders are persons or entities (private sector or government) that originate, hold, service, fund, buys, sells or otherwise transfers a loan guaranteed by the Department of Veterans Affairs. The links below are provided as resources for VA lenders.
In Their Own Words – What Home Means
Since 1944, VA and private industry partners have helped deliver the dream of homeownership to generations of Veterans and Servicemembers. Here Veterans describe how the VA Home Loan benefit has changed their lives and what home means.
Lender Resources
VA Buyer’s Guide
Lender’s Handbook
VA Loan Guaranty Circulars
LGY HUB
Lenders Conference Information
Lender/Servicer Administrative User Guide
Announcements
Regional Loan Centers
VA Loan Eligibility
VA Loan Limits
State Fees and Charges Deviations
Quick Reference Documents
Cash-Out Refinances
Prior Approval Loan Processing for Lenders
Condo Approval for Lenders
Correct a COE
Videos
VA Cash-Out Rule Webinar – Webinar Slides
VA Appraisals and Reconsiderations of Value
Stakeholder Videos
Loan Volume Data
Loan Volume by Lender
Loan Volume by State
Loan Volume by County
Purchase Loan – Credit/Volume Report (2018 to May 2022)
Joint Loans (FY 2018-2021)
VA ServiceNow
VA has migrated all IT help desk and support services to the ServiceNow Customer Service Management (CSM) application. Registered users can submit a case, log in to view and respond to cases, and respond by email via their ID.Me/AccessVA account. Guest users can submit a case and respond by email.
ServiceNow Home Page
Download the ServiceNow user guide
If you experience any issues using this system, please submit cases directly in the ServiceNow guest portal or LGYHub / WebLGY / FFPS Users can contact VIP.VBACO@va.gov
